Happy Hours Nursery & Baby Unit
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Frequently Asked Questions (FAQ’s)

Here we list some of the frequently asked questions you may have, and perhaps some you hadn’t thought of, to help give you all the information you need in making the decision about choosing Happy Hours nursery.  If you have any other queries please do not hesitate to contact us.

We also have our policies and procedures available to download from our download page as well as copies of our Ofsted Reports.

List of Frequently Asked Questions

General

Q) How do I arrange a visit?
Q) Are you Ofsted registered?
Q) When is the Nursery open?
Q) What happens if I am delayed collecting my child?
Q) How do I know my child will be safe and secure?
Q) What is the Early Years Foundation?
Q) What activities will my child do at Nursery?
Q) What about suncream?

Starting Nursery

Q) What happens when my child starts nursery?
Q) Will my child be required to bring anything with them when starting nursery?
Q) What kind of day will my child have at nursery?
Q) How do I find out about my child’s day at nursery when I collect him/her?
Q) Do I have to provide nappies?

Food

Q) What will my child be given to eat and drink?
Q) My child has a dietary requirement, food allergy/intolerance – can you accommodate this?

Staff

Q) How many staff will there be at Nursery?
Q) What qualifications do the staff have?
Q) How do I find out more about the staff working at Nursery?

Illness

Q) What happens if my child is taken ill at the Nursery?
Q) What if my child is ill and cannot attend Nursery?
Q) My child needs medication during the day – what is your policy?

Fees and funding

Q) How much will it cost for my child to attend Happy Hours?
Q) Do you offer a discount to parents placing more than one child at Happy Hours?
Q) Can I book extra sessions?
Q) Do you accept childcare vouchers?
Q) My child is 3 years old – how do I get the free funding from the government?

Communication

Q) How do you communicate with parents?
Q) What is a key person?
Q) If I have a complaint, what should I do?


Answers to Frequently Asked Questions

General

A) How do I arrange a visit?
Please just give us a call on 01275 790433 and we can arrange a suitable time for you to come and visit the nursery
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A) Are you Ofsted registered?
Yes – our number for the Nailsea Nursery is 115263 and for the Yatton nursery it is 115264.
View a copy of our latest Ofsted reports.
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A) When is the Nursery open?
We are open Monday to Friday from 7.30 a.m. to 6 p.m. each day.  We operate all year round, with the exception of bank holidays and the week between Christmas and New Year.
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A) What happens if I am delayed collecting my child?
Sometimes parents are unavoidably delayed.  Please let us know as soon as possible to avoid unnecessary concerns.  Arrangements will be made to look after your child until you arrive.  In the event that you are more than 15 minutes late, we will have to make an additional charge to cover staff costs.
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A) How do I know my child will be safe and secure?
All our staff undergo enhanced Criminal Record Bureau checks before they are allowed to be with the children.  In addition, references are taken up prior to starting work with Happy Hours.
All the toys and equipment in the Nursery are of a high quality and regular risk assessments on equipment and procedures are carried out to ensure everything is maintained to the highest standard.
We carry out regular Fire Drills with the children, so that they become familiar with the routine, and should we have an emergency, we will be able to clear the building quickly and safely.
We operate a password system to unknown people picking children up – parents confirm their password with staff when they drop off the child at the beginning of the session.  When the unknown person comes to collect the child they will be asked for the password before being allowed entry and to pick up the child.  On no circumstances will any child be allowed to leave the nursery premises with an adult the staff do not know and does not have the correct password.
Our baby and toddler units have a secure intercom system in place.  When parents come to drop off or collect their child they are asked to state their name and the child being collected.
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A) What is the Early Years Foundation?
Please refer to our EYFS Policy Document by clicking here.
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A) What activities will my child do at Nursery?
Children are offered a mixture of different activities throughout the day, which will include creative play, activities to help with numeracy and literacy, construction and problem-solving, story time, dance and movement, rest and relaxation.  There is also plenty of opportunity for free play to allow children to be inventive and use their imaginations.
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A) What about suncream?
We ensure your child is safe from the sun by applying sunscreen to children when they play outside in the warmer months.  You can either supply your own Suncream or we can supply the sunscreen.  If you wish to supply it yourself please make sure the bottle is clearly labelled with your child’s name on it and that it is a new bottle and is a minimum of factor 40.
The nursery can provide your child suncream for a minimal cost of 3.50 per child which is for the whole summer.  We use Boots Soltan factor 50.  We ask parents to fill out a permission slip at the appropriate time of year. Each child will have a patch test before use to ensure they don’t have any reaction to the cream.
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Starting Nursery


A) What happens when my child starts nursery?
We want to find out as much as possible about your child and their routine and we’ll ask you to fill out a form, called ‘All About Me’, that will give us lots of information about their home life, routine and what they do and don’t like.  We’ll ask about things like allergies, when they sleep and what their development is like if they are a baby and what kind of things they love to do.  We’ll also ask if there are any activities or celebrations that you would not want your child to do whilst at nursery such as Halloween or Christmas etc.
To ensure your child is happy when they start at Happy Hours you’ll be asked to bring your child to nursery for some taster sessions.  This usually consists of two lots of 2 hour sessions prior to your child starting with us.  We do encourage you to leave your child with us rather than staying at nursery to allow your child to become accustomed to this.  We are very happy to call you to let you know how they are getting on if you are worried.  When you come to collect your child we will let you know how they got on and we will also go through the information you have provided to us about your child to ensure we are fully up to speed with your child’s routine, likes/dislikes and any allergies or dietary requirements.
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A) Will my child be required to bring anything with them when starting nursery?
Yes – generally parents send their child to nursery with a bag each day with the relevant items listed below.  However, we can store nappies, wet wipes, nappy cream and a spare change of clothes in their individual box or bag at nursery.  Please consider weather conditions when providing your child with clothes for the day to ensure your child can join in with outside play even in the winter months.  In hot weather children will need a suitable sun hat and we ensure children are protected with suncream.

Baby & Toddler

Pre-school

Nappies

A spare set of clothes

Wet wipes

Nappies, wet wipes and cream (if applicable)

Nappy cream

Breakfast cereal, if applicable.  Can be stored at nursery in a named airtight container.

Feeding bottles & formula milk (if applicable)

Outside clothing e.g. coats, scarf, hat, gloves etc appropriate to the weather

Comforter (if applicable)

A piece of fresh fruit for morning snack time

Spare change of clothes

 

Outside clothing e.g. coats, scarf, hat, gloves etc appropriate to the weather

 

A piece of fresh fruit for morning snack time

 

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A) What kind of day will my child have at nursery?
Your child’s day will be full of fun activities where they will be able to play with other children, learn new things and explore the world around them.  We ensure we take the children outside for play as often as we can, as well as having ‘carpet time’ where we sit down to sing songs and tell stories. We have snack time mid-morning and mid-afternoon and lunch is around midday.  After lunch we generally have quieter activities like story time or baking and for children who need naps in the day we have dedicated sleeping rooms as well as soft resting areas.  If your child is staying for a longer day tea-time is around half four and then there is more time for playing before home time.
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A) How do I find out about my child’s day at nursery when I collect him/her?
Each member of staff will be able to give you a brief run-down of your child’s day at Nursery.  We also have noticeboards that details the nappy changes, sleeps, meals eaten and/or milk feeds for parents to look at.
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A) Do I have to provide nappies?
Yes please.  We are happy to use both disposable and cotton nappies.
If you use cotton nappies we ask that parents provide enough clean nappies daily in a small bag.  The nappies will not be washed at nursery and returned home at the end of each day with your child.
Nappies, wet wipes, nappy cream and a spare change of clothes can be stored at nursery in their individual box or bag.
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Food

A) What will my child be given to eat and drink?
We ensure we offer the children a varied and healthy diet made from fresh produce and where possible organic by using our in house cooks for lunchtimes and by our staff for teatime and snacks.  For more information visit our Baby and Toddler Food or Pre-school Food pages.
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A) My child has a dietary requirement, food allergy/intolerance – can you accommodate this?
We can accommodate all dietary and cultural requirements including vegetarian, vegan, gluten free, dairy free & nut free.
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Staff

A) How many staff will there be at Nursery?
The number of staff working at the Nursery depends on how many children are attending that particular day.  We ensure we adhere to the staff to children ratio’s, which are:
1:3 for children under 2 years old.
1:4 for children aged between 2 and 3 years old.
1:8 for children aged 3 years and older.
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A) What qualifications do the staff have?
All our staff are qualified to level 3 or above Early Years Practitioners.  All staff currently undergo a 3-month Induction period and attend Paediatric First Aid training, Food & Hygiene, and Safeguarding Children.  We ensure this training is continually updated and refreshed.  As an organisation we are committed to the continuous development of our staff and we ensure they also attend other courses relevant to their work such as Creative play and Being a Key Person.  For more information on the staff working at the Nursery please visit the relevant staff pages - Baby & Toddler Staff or Pre-School Staff.
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A) How do I find out more about the staff working at Nursery?
We have a dedicated page on our website which details the staff we have working at Happy Hours.  In addition, when your child starts you will be given a Welcome Pack that gives information about the staff working with your child.  We have noticeboards in each nursery with photographs and information or you can ask the manager at each location who will be happy to answer any query you have.
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Illness

A) What happens if my child is taken ill at the Nursery?
Please refer to our Sickness Policy by clicking here.
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A) What if my child is ill and cannot attend Nursery?
If your child misses Nursery due to illness, unfortunately no refund can be made. 
If your child has a case of sickness or diarrhoea they must not attend nursery until 48hrs after the last symptom has occurred.  In the interest of the other children, it is important that your child is well before returning them to the Nursery.
If your child is prescribed a course of antibiotics we ask that your child stay at home for the first day of the course in case of any allergic reaction from the medication.
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A) My child needs medication during the day – what is your policy?
Please refer to our Medication Policy by clicking here.
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Fees and Funding

A) How much will it cost for my child to attend Happy Hours?
Please take a look at our fees page for further information on the fees payable.
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A) Do you offer a discount to parents placing more than one child at Happy Hours?
Yes, we offer a 10% discount on fees for the oldest child attending nursery.
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A) Can I book extra sessions?
We are very happy to accommodate a request for extra sessions if we have the places available and are within our ratios.  Please speak to a member of staff for availability.
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A) Do you accept childcare vouchers?
Yes, we accept all childcare vouchers from employer schemes.  Check with your employer if they offer childcare vouchers.
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A) My child is 3 years old – how do I get the free funding from the government?
All three and four year olds are entitled to 15 hours (up to five 3hr sessions in a week) of free nursery education in the term following their 3rd birthday, for 38 weeks of the year. This applies until they reach compulsory school age (the term following their fifth birthday).
We will apply for your free funding from the local authority for the term after your child reaches three years old and the funding will be deducted from your nursery fees.
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Communication

Q) How do you communicate with parents?
As well as daily contact between staff and parents we also send out a newsletter every 2 months which gives you the latest news about the nursery.  We also hold parents evening, usually once a year, around the Easter term.  Parents can also book an appointment to speak to a member of staff, or the manager, at any time.
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Q) What is a key person?
Every child attending Happy Hours Nursery is assigned a key person.  The role of a key person is to assist in the learning of each child to help them reach their full potential and works closely with the child and their parents/guardians.
Your child’s key person is responsible for compiling your child's Learning Diary folder.  A Learning Diary is a collection of written and photographic evidence relating to your child's development and progress whilst they are at Happy Hours.  It is important to remember that whilst the Key Person has responsibility for their child’s Learning Diary, all members of staff undertake observations on all children.
If you would like to view your child's Learning Diary at any time, please do not hesitate to ask.  If you need to discuss anything about your child's development, please speak to their key person or the manager who will be happy to advise you.
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Q) If I have a complaint, what should I do?
We always want to hear if you or your child are unhappy with any aspect of the nursery.  Please raise any concerns you have initially with the nursery manager who will endeavour to resolve your complaint to your satisfaction if possible, which can then be escalated to Lorraine Osment, the owner of Happy hours Nursery.  Should you still be unhappy, you can take your complaint further by contacting OFSTED directly.
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